1. Who we are
Dubai Pillows ("we", "us", "our") is a luxury sleep brand headquartered in Dubai, United Arab Emirates. We design, hand-stitch, and ship 7-star hotel-grade goose-down pillows directly to our customers in over 60 countries. This Privacy Policy explains how we collect, use, and safeguard the personal information you share with us when you browse dubaipillows.com, place an order, or contact our concierge team.
2. Information we collect
When you shop with Dubai Pillows we collect only what we need to deliver an impeccable experience: your name, shipping and billing address, email, phone number (for delivery confirmation), payment details (processed and tokenized by Stripe — we never store full card numbers on our servers), and order history. If you opt in, we may also collect the answers to our sleep-quiz so we can recommend the right firmness and bundle for you.
3. How we use your information
Your information is used to (a) fulfill, ship, and customs-clear your order, (b) send you transactional updates such as order confirmations, tracking and delivery notifications, (c) provide concierge customer support, (d) honor our 100-night sleep guarantee and any refund requests, and (e) — only if you have opted in — send you curated emails about new launches, exclusive bundles, and sleep science from our team.
4. Who we share information with
Dubai Pillows does not sell, rent, or trade your personal data. We share strictly what is required with: Stripe (secure payment processing), our logistics partners DHL, FedEx, and Aramex (for door-to-door delivery), our email provider (for transactional and opt-in marketing emails), and analytics providers in aggregated, anonymized form so we can keep improving the site.
5. Cookies
We use a minimal set of first-party cookies to remember your cart, your selected pillow size, and to measure how well our pages convert. You can disable cookies in your browser, although some checkout features may not work as smoothly. We do not use third-party advertising cookies that track you across the web.
6. Your rights
You have the right to access, correct, export, or delete the personal data we hold about you at any time. To exercise any of these rights, simply email our concierge team at privacy@dubaipillows.com and we will respond within 7 business days. EU and UK residents are protected under GDPR, California residents under CCPA, and UAE residents under the UAE PDPL — we honour all of these frameworks worldwide.
7. Security
Our site runs entirely over HTTPS with TLS 1.3 encryption. Payment data is tokenized by Stripe and never touches our servers in plain text. Internal access to customer data is restricted on a need-to-know basis, multi-factor authenticated, and continuously audited.
8. Children
Dubai Pillows products are not intended for children under 16 and we do not knowingly collect personal data from anyone under that age.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we make a material change we will update the "Last updated" date above and, where appropriate, notify you by email.
Email care@dubaipillows.com or WhatsApp +971 4 000 0000. Real humans, real fast.
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